Running CommSessionMgr on Dedicated Computers

Sometimes you must run CommSessionMgr on a different computer than the Siebel Application Object Manager components.

CommSessionMgr must run on the same computer where the communications driver for your CTI middleware is running. If your driver requires a particular operating system, then you must install Siebel Server and run CommSessionMgr on a computer of this operating system. Communications drivers are required to be able to run on one of the operating systems supported for Siebel Server, as described in the Certifications tab on My Oracle Support.

If your Siebel Application Object Manager components (such as Call Center Object Manager) run on computers using a different operating system, then you set several parameters in the communications configuration, including CommSessionMgr and RequestServer, in order to designate the computer where CommSessionMgr is running. All communications session requests from a Siebel Application Object Manager supporting users for this communications configuration will be routed to the CommSessionMgr component on the dedicated computer. For related information, see Tuning the CommSessionMgr Component. For more information about these parameters, see Siebel CTI Administration Guide.