Third-Party Product Considerations

Review information presented in applicable third-party documentation for any requirements that affect your deployment. For example:

• Some CTI middleware software might place limitations on the number of agents that can be served at a single contact center site.

• Integration with ACD queues, predictive dialers, or other modules can affect your configurations, affect network traffic, or have other impacts.

• The capacity of your telephony link (between the ACD switch and the CTI middleware) can affect performance.