Tuning the Siebel Application Object Manager Component

This topic is part of Guidelines for Session Communications Tuning.

In general, CommSessionMgr and CommConfigMgr components use a small percentage of the resources of the Siebel Server on which they run, while Siebel Application Object Manager performance has the greatest effect on overall system performance, even when the communications components are present. (However, the resources used by CommSessionMgr depends on call center activity and on the third-party communications driver in use.)

Siebel Application Object Manager memory requirements for agent sessions depend on many factors. Siebel Application Object Manager memory usage for an agent using session communications is greater than for other users (those who are not defined as agents in a communications configuration).

Siebel Application Object Manager tuning also depends on your communications configuration caching methods. See also Conserving Siebel Application Object Manager Server Resources Through Caching. For more information about Siebel Application Object Manager tuning, see Tuning the Siebel Application Object Manager for Performance.