Associating a Service with a Covered Product

When the end user creates a quote or order for a service whose price is based on a product, the end user must associate the service with the product. For more information about how an end user creates a quote or order, see Siebel Order Management Guide.

To associate a service with a covered product

1. Create a quote or order as described in Siebel Order Management Guide.

2. Add the covered product as a line item.

3. From the Line Items applet menu, choose Service.

   A dialog box appears that includes only service products.

4. Select the appropriate service product from the dialog box, and click OK.

   The service product is added as a line item to the quote or order, and it is associated with the covered product. This association appears in the Covered Product field of the service product line item.

   Note: As an alternative to choosing Service from the menu, you can directly populate the Covered Product field of the service line item to create an association between the service and the covered product.