Adding an Incident Serialization Rule

Perform the following procedure to add a new serialization rule to determine the format for the incident serial numbers. For more information, see Creating Serialization Rule Records.

To add a rule for incident serialization

1. Navigate to the Administration - Case screen, then the Serialization Rules view.

2. In the Serialization Rules list, create a new record with the following values.

   Field	Value
   Name	Incident Rule
   Business Object	PUB HLS Incident
   Business Component	PUB HLS Incident

3. Scroll down to the Attributes list, and create new records with the following values.

   Record	Field	Value
   Record 1	Sequence	1
   	Type	Field
   	Field Name	Incident Type
   Record 2	Sequence	2
   	Type	Constant
   	Constant Value	-
   Record 3	Sequence	3
   	Type	Field
   	Field Name	Incident Number