Support for Complex Orders Including Products and Services

In the communications, media, and energy industries, customers frequently place complex orders, which include products and services. For example, a customer might order a cell phone and cell phone service. The cell phone might have a warranty that expires after a year, while the cell phone service continues until the customer ends the service.

For communications, media, and energy industries, Siebel Self Service for Siebel Industry Solutions supports these complex bundles of products and services. The Siebel Self Service application has a My Profile screen for CME which can be accessed from Side Menu. This screen has Product and Services Section. These features allow customers to view information about the products and services for the account for which they are currently logged in.