Communications Session Manager Methods

This topic describes the methods and method arguments of the business service Communications Session Manager.

This topic primarily uses the display names for each method (Method Display Name). The internal names, which must be used in any scripts that invoke these methods, are also shown (Method Name).

The following table lists the methods for the Communications Session Manager business service.

Method Display Name	Method Name	Comment
Accept Work Item	AcceptWorkItem	Accept inbound work item
Get Agent Extension	GetAgentExtension	Retrieve agent’s active extension number
Get All Work Item ID	GetAllWorkItemID	Retrieve all work item IDs
Get Inbound Work Item Attributes	GetInboundWorkItemAttr	Retrieve inbound work item attribute
Get Inbound Work Item Info	GetInboundWorkItemInfo	Retrieve complete information of inbound work item
Get Top Active Work Item ID	GetTopActiveWorkItemID	Retrieve the ID of most recent active work item
Get Top Idle Work Item ID	GetTopIdleWorkItemID	Retrieve the ID of most recent idle work item
Get Work Item Attributes	GetWorkItemAttr	Retrieve work item attributes
Get Work Item Info	GetWorkItemInfo	Retrieve complete information of a work item
Get Work Item Track Info	GetWorkItemTrackInfo	Retrieve the tracking info of work item
Invoke Command	InvokeCommand	Invoke device command For more information, see related methods in Siebel Adaptive Communications API Reference.
Invoke Extended Command	InvokeCommandEx	Invoke predefined device command For more information, see related methods in Siebel Adaptive Communications API Reference.
Notify Event Handling Finished	NotifyEventHandlingFinished	Notify driver that event handling is over
Release Work Item	ReleaseWorkItem	Release work item
Release Work Item by Activity ID	ReleaseWorkItemEx	Release work item by activity record ID
Resume Work Item	ResumeWorkItem	Resume work item
Set Work Item Attributes	SetWorkItemAttr	Set work item attributes
Suspend Work Item	SuspendWorkItem	Suspend work item
Work Item Released	WorkItemReleased	Notification of work item released
Work Item Resumed	WorkItemResumed	Notification of work item resumed
Work Item Started	WorkItemStarted	Notification of work item started
Work Item Suspended	WorkItemSuspended	Notification of work item suspended