Event Handler Process Overview

Communications events involve the following phases of activity:

1. An event or action, such as a phone call being disconnected, occurs in the communications system, such as a telephony switch. The switch forwards events to a communications middleware server, such as a CTI middleware server.

2. The middleware server, such as CTI middleware, forwards the event to the Communications Client business service.

3. The Communications Client business service processes the event and executes any actions defined in the configuration data in the database, or forwards events to business service methods or to Siebel VB or Siebel eScript code.

   By working with event data in the Administration - Communications screen, you can define the actions to be performed when a particular communications event is received. Such actions are invoked immediately upon receipt of such an event.

   Event handlers specify what kind of event from the communications system is processed and specify which event response is called as a result.