1. CTI Administration Guide
  2. Inbound and Outbound Drivers

Inbound and Outbound Drivers

Each driver record in the Communications Drivers and Profiles view is indicated to support, or not support, inbound or outbound communications:

  • CTI drivers are for both inbound and outbound communications. They also support agent interactions within the Siebel application.

  • The Push Keep Alive driver is an interactive driver that provides a service for agent communications sessions. It does not directly support either inbound or outbound communications.

  • Communications drivers for email or fax, such as Internet SMTP/IMAP Server or Internet SMTP/POP3 Server, support both inbound and outbound communications. Inbound functionality for such a driver is applicable only to Siebel Email Response.

  • Drivers for paging and FTP support outbound communications only.

For more information about interactive drivers, see Interactive Drivers.

Note: The Inbound and Outbound fields are for informational purposes. Do not modify the values for these fields for the drivers provided with Siebel Business Applications.