Invoking a Business Service Method from a Command
You can create or modify a command and a corresponding command data definition in the communications configuration to specify a Siebel business service and method to be invoked. To do this, you do the following:
Use the command parameter ServiceMethod in a command to specify the name of the business service and method to invoke.
Use the command parameter ServiceParam in the associated command data definition to specify argument names and values to pass to the business service method.
For more information about using these command parameters, see Commands and Command Data.
In the example shown in the following table and the second table
in this topic, Communications Server invokes the method MyMakeCall
of the business service MyMakeCallService and passes arguments to
the service method. The value of the ServiceParam.PhoneNumber parameter is from the @Phone macro; the value of the ServiceParam.AgentID parameter is from the @AgentId macro.
At run time, commands that invoke business service
methods are determined to be enabled or disabled by invoking from
the applicable business service the method CanInvokeMethod("method_name"), where method_name is your business service method to be invoked. If True is returned,
then you can invoke the method. If False is returned, then you cannot
invoke the method and the command is disabled. No DeviceCommand parameter
is included in this example, because the communications command is
not designed to call a function on the external communications system.
| Parameter Name | Parameter Value |
|---|---|
Description |
|
ServiceMethod |
|
Hidden |
|
The following table shows a command data definition for this command definition.
| Parameter Name | Parameter Value |
|---|---|
|
|
|
|
Communications Server can invoke the methods of any business service, not only those, like this example, that pertain to communications.