1. CTI Administration Guide
  2. Overview of Siebel Client-Side Communications API

Overview of Siebel Client-Side Communications API

Siebel Client-Side Communications API (SCAPI) supports cloud-based Contact Center integration with Siebel Call Center. The new client-side SCAPI enables customers and partners to build integration between cloud-based Contact Center applications and Siebel CRM application.

With customers shifting to cloud-based Contact Center as a Service (CCaaS) for omnichannel communication support, the new CCaaS model allows businesses to utilize the right solution with reduced cost of internal IT support and improves overall productivity of Contact Center agents.

This diagram depicts the high-level integration flow between Siebel CRM application and cloud-based Contact Centers through the Client-Side SCAPI.