1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Direct Process Integration Overview

Direct Process Integration Overview

The direct process integration for Siebel Field Service Integration to Oracle Real-Time Scheduler helps Siebel Field Service customers achieve their service goals by allowing them to use important Oracle Real-Time Scheduler features.

Note: The procedures in this guide assume that you do not use the Tree navigation control option to access screens and views. However, you can use the Tree navigation control if required. For more information about navigation controls, see Siebel Fundamentals Guide.

Oracle Real-Time Scheduler is a software package that enables real time scheduling. It includes scheduling features, such as cost optimized appointments, street level routing with integrated mapping, and continuous optimization until the point of dispatch. These features provide benefits, such as labor and vehicle cost savings, Service Level Agreement (SLA) adherence, and increased customer satisfaction.

Integrating Siebel Field Service with Oracle Real-Time Scheduler provides important appointment booking and scheduling capabilities to Siebel Field Service users, and reduces implementation effort and risk. Siebel field Service Integration to Oracle Real-Time Scheduler supports the following functionality:

  • Book, rebook, and cancel appointments.

  • Book appointments according to customer SLA.

  • Assign technicians according to the required job skill.

  • Allow the technician to receive and send updates.

  • Provide real-time synchronization of employee data.

  • Retrieve geocodes for addresses.

  • Perform a phased migration to Oracle Real-Time Scheduler if you currently use Siebel Scheduler.