1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Explanation of Callouts

Explanation of Callouts

  1. Receives input from Siebel CRM.

  2. Calls M1-WorkCalendarMaintenance Service to create a Work Calendar in Oracle Real-Time Scheduler. This integration supports only Non-working exceptions at the Schedule level. Exception Hours with Working Flag set to Y will not be synchronized to Oracle-Real Time Scheduler.

  3. Sends the output from the M1-WorkCalendarMaintenance Web Service to Siebel CRM.