How Oracle Real-Time Scheduler Associates an Employee Record with a Service Area

This integration uses the ORS Default Service Area with Srv regn parameter in the domain value map (DVM). This integration does the following:

• If you set this parameter to YES, then this integration associates the transferred employee to a Service Area with the same name as the service region.

• If you set this parameter to NO, then this integration does not associate the transferred employee to a Service Area.

• If this parameter is not defined, then this integration will associate the employee with the Service Area that is the same as the Service Region defined in the Preferred Service Area.