1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Integration Flow That Synchronizes a Break Status from Siebel CRM to Oracle Real-Time Scheduler

Integration Flow That Synchronizes a Break Status from Siebel CRM to Oracle Real-Time Scheduler

The integration flow to synchronize a break status from Siebel CRM to Oracle Real-Time Scheduler is the same as the flow illustrated in Integration Flow That Synchronizes a Shift Status from Siebel CRM to Oracle Real-Time Scheduler, with the following differences:

  • If the status update is for a SHIFT_BREAK, then Siebel CRM makes a Web service call to the Update_Break_Status method of the StatusUpdatesService Web service.

  • The mediator forwards the request to the BPEL flow that handles break status updates.

  • The BPEL flow calls the M1-ActivityMaintenance web service method to update the Break Status in Oracle Real-Time Scheduler.