Integration Flow That Updates or Inserts an Employee Record

If Oracle Real-Time Scheduler is optimizing a service region, and if a new employee record is added to the service region, or if an update is made to an existing employee record, then Siebel CRM makes a Web service call to Oracle Fusion Middleware. This middleware creates or updates the employee record in Oracle Real-Time Scheduler.

The following illustrates the integration flow to update or insert an employee record. This flow uses Simple Object Access Protocol (SOAP) over Hypertext Transfer Protocol (HTTP) for all interactions with Siebel CRM and Oracle Real-Time Scheduler.