1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Mapping a Time Zone from Siebel CRM to Oracle Real-Time Scheduler

Mapping a Time Zone from Siebel CRM to Oracle Real-Time Scheduler

This integration uses the SBL_ORS_TimeZoneMapping DVM to map the Siebel's Time Zone abbreviation as well as Time Zone Name to Oracle Real-Time Scheduler’s Time Zone code. This mapping is being used while transferring Service Region and Employee from Siebel CRM and also during Appointment Booking in the Appointment Booking System.

Requirements for Mapping a Time Zone

If you use the SBL_ORS_TimeZoneMapping DVM, then you must make sure your mapping meets the following requirements:

  • The Standard Abbreviation of the Time Zone defined at Siebel CRM should be mapped to corresponding Time Zone Code at Oracle Real-Time Scheduler.

  • The Name of the Time Zone defined at Siebel CRM should be mapped to corresponding Time Zone Code at Oracle Real-Time Scheduler.

DVM Entries That Map a Time Zone

Siebel Column ORS Column

Pacific Standard Time

PST001

(GMT-08:00) Pacific Standard Time (US & Canada)

PST001