1. Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
  2. Integration Flow That Synchronizes a Shift, Break, or POU Status from Siebel CRM to Oracle Real-Time Scheduler

Integration Flow That Synchronizes a Shift, Break, or POU Status from Siebel CRM to Oracle Real-Time Scheduler

The technician sends updates on the shift start time, stop time, and so forth. To optimize Activities, Siebel CRM must immediately send these changes to Oracle Real-Time Scheduler. For more information, see Hook Points That Synchronize a Shift, Break, or POU Status.