Invoking Siebel Assignment Manager

You can invoke Siebel Assignment Manager from SmartScripts using Siebel eScript or Siebel VB. How you invoke Assignment Manager depends on the mode in which Assignment Manager is operating. If Assignment Manager is executing in interactive mode, you require a user (for example, a service representative) to perform some action (for example, assign a record to an employee) to advance the script.

If Assignment Manager is executing in dynamic mode, you can invoke it from a SmartScript by triggering certain events. A user is not required to invoke the Assignment Manager from the SmartScript.

The following example procedure demonstrates how to invoke Assignment Manager executing in dynamic mode on a newly created service request record.

To invoke Assignment Manager

Note: This procedure is an example of how you can invoke Assignment Manager from a SmartScript.

1. Create assignment rules for the service request object.

   For more information about assignment rules configuration, see Siebel Assignment Manager Administration Guide.

2. Create a SmartScript with values similar to those in the following table.

   Element	Attribute	Value
   Question1	Name	SRDescription
   	Answer Type	String
   	Answer Control	Default
   	Save Business Object	Service Request
   	Save Business Component	Service Request
   	Save Field	Description
   	Translations	English-American
   Question 2	Name	TestQuestion2
   	Answer Type	RDsr2
   	Answer Control	RDsr2
   	Translations	English-American
   Page	Name	TestPage1
   	First Question	SRDescription
   	Translation	English-American
   	Label	TestPage1
   	Next Question	TestQuestion2
   SmartScript	Name	SmartScript_AssignSR
   	Type	Pick any value (Other)
   	Active	Yes
   	First Page	TestPage1
   	Translation	English-American
   	Label	SmartScript Assign SR

3. Navigate to Administration - SmartScripts screen > Scripts view > Programs subview.

4. In the Programs list, select Script_Finish, and add the following code:

   Note: When assigning an object, it must exist in order to match the assignment rules, criteria, and so on. To make sure that a newly created record exists in the database, users can run the following event: BusinessComponent.WriteRecord() before calling an Assignment Manager method in the SmartScript event.

   function Script_Finish()
   
   {
   
   var sFirstQuestion = StartQuestion();
   
   var SaveBC = sFirstQuestion.GetSaveBusComp();
   
   TheApplication().Trace(" \n the value of sFirstQuestion = "+sFirstQuestion);
   
   SaveBC.ActivateField("Area");
   
   SaveBC.SetFieldValue("Area", "Upgrade");
   
   //*****************
   
   var myid = SaveBC.GetFieldValue("Id");
   
   SaveBC.WriteRecord();
   
   var bsAmgr = TheApplication().GetService("Synchronous 
   
   Assignment Manager Requests");
   
   var psInput = TheApplication().NewPropertySet();
   
   var psOutput= TheApplication().NewPropertySet();
   
   psInput.SetProperty("AsgnObjName","Service Request");  
   
   //Assignment Object Name
   
   psInput.SetProperty("ObjRowId", myid);  //Object Row ID
   
   bsAmgr.InvokeMethod("Assign", psInput, psOutput);
   
   //*****************
   
   }