About the Status Field

The status field is an important indicator about the state of the alignment, from creation of the alignment record through to the rollout of the new assignments in the database. The following information lists the possible values for the Status field.

Status Value Indicates That... Part of Process

In Progress

The alignment record has been created but the alignment has not yet been run.

Additional information, such as activation date, rules, and conditions, might have been entered for the alignment record. The alignment remains In Progress until you click the Run Alignment button.

Creation

Creating Assignment Rules

Siebel Territory Management is creating an Assignment Manager rule group and Assignment Manager rules based on the alignment’s rules and conditions.

Running

Splitting Assignment Tasks

Load Splitter is splitting the assignment tasks based on the load splitting configuration. For information about configuring the Load Splitter for alignment runs, see Siebel Assignment Manager Administration Guide.

Running

Activation

Identifying Affected Objects

The TOS service is searching the database to identify which objects (contacts, accounts, assets, opportunities, or a combination thereof) are affected by the alignment. The purpose is to select only those objects affected and not all object in the database.

Running

Activation

Request Submitted

The request for alignment has been successfully submitted to Assignment Manager.

Running

Run Completed

The Assignment Manager run has been successfully completed. When an alignment is run, this value is the final status. (You need to monitor the Server Management Administration screen, Tasks view to see when the Assignment Manager job is complete.)

Moving Territory Rules

The rules defined by the alignment are being copied to each of the territories covered by the alignment. During this process, territory rules are compared against the alignment rules and updated accordingly.

Activation

Scheduling Assignment Run

An Assignment Manager job is being scheduled to run on the activation date.

Activation

Scheduled

The scheduling of the Assignment Manager job has completed, and the alignment is scheduled to run.

Activation

Update Rules for Production

The assignment rules are being converted to reflect the production environment.

Activation

Active

The request for alignment activation has been successfully submitted to Assignment Manager.

When an alignment is activated, this value is the final status. (You need to monitor the Server Management Administration screen, Tasks view to see when the Assignment Manager job is complete.)

Activation

Alignment Run Failed

The alignment run did not complete successfully.

This status can indicate some user-related issue such as:

  • No position rules

  • Conflicting conditions
  • An alignment activation date before territory nodes effective start dates

  • No add rules (Every alignment must contain at least one add rule.)

It can also indicate some system-related issues, such as the server component Workflow Process Manager is not enabled.

Running

Alignment Activation Failed

The alignment activation did not complete successfully.

This status can indicate some user-related issue such as:

  • No position rules

  • An alignment activation date before territory nodes effective start dates

It can also indicate some system-related issues, such as the server component group Siebel Territory Management is not enabled.

If the status is Alignment Activation Failed, the alignment cannot be rerun or reactivated. You need to copy the alignment, fix the problem, and then run and activate the copied alignment.

Activation