What Happens When a Record Has a Status of Pending?

While this record still has the Pending status, it can be updated, deleted or merged in the UI or through an incoming message. If the update is sent from a different system and not from the originating system (through auto match), then a cross-reference must be created for the additional system. Before the Pending status is resolved, any changes to this best version record must be published to all the systems that have an associated cross-reference associated. When the pending record is identified as a potential duplicate with another nonpending best version record, it is recommended that the pending record be merged into the nonpending best version record.

When the Suspect status is removed from the record, the result is sent to those applications that do not yet have the record. By default two system preferences allow you to use suspect match:

• Enable CDM SM 1. This value enables suspect match on account records.

• Enable CDM SM 2. This value enables suspect match on contact records.