Troubleshooting Upgrade Process Issues

Accessing the Database Dump URL

During the pre-assessment, if you get an error while accessing the Database dump URL

• Check connectivity and see if the database is down.
• To resolve the issue, make sure the database dump or repository URL you specified is correct.

Accessing Web Tools

When you try to access the Web Tools after clicking Conflict Resolution complete, if you get an error message

• The server you are trying to access is either busy or experiencing difficulties.
• Close the web browser, open a new browser window, and try logging in again.

Note: Web Tools will log the user off and Web Tools will not be accessible till further steps of upgrade are completed.

Upgrade Factory Execution Failure

If the Upgrade Factory execution failed due to an unexpected error

• There are several likely reasons for this error, and you should check your alert logs for details.

• Use the link in the response payload to download the logs (logs_url).