Querying For Transactions With Error Messages

You can query for credit card authorizations that returned Siebel Response Messages without stopping the ordering process.

Siebel Response Messages that do not stop the ordering process are set in the Create Order on Web business service user property for the Credit Card Transaction Service business service. These messages are listed in the following table.

Error Number	Message
1	Transaction was successful.
18	You are not authorized to perform this transaction type.
19	Error happened in adapter business service. Please contact your application administrator.
20	Error happened in CyberSource. Please contact your application administrator.
21	The connection to CyberSource has timeout. Please try the operation later.

For more information, see Integrating Siebel eSales with Third-Party Payment Applications.

To query for Siebel Response Messages

1. In your Siebel employee application, navigate to Sales Orders > List.

2. Select an order and click its Order # hyperlink.

3. Click the Payments view tab.

   Returned Siebel Response messages are displayed in the Transaction Message column of the Payment Lines list.