1. eSales Administration
  2. eSales - Silent Authorize Order Process

eSales - Silent Authorize Order Process

The eSales - Silent Authorize Order Process, shown in the following image, is triggered by the Silent Authorize Order workflow policy action.

Note:

When this workflow is triggered, the following events happen:

  • The Shipping Calculation Process is called. For more information, see Setting Up Siebel eSales

  • The Calculate Tax business service is called.

  • The process determines the payment method. If a credit card is used, the card is authorized.

  • An order is created.

  • If credit card authorization fails, the order status is set to Credit Failure and an email message is sent to the customer indicating the problem.

  • The quote status is set to Order Placed.