Viewing Details About Interactions for Contacts

Use the following procedure to view details about interactions for contacts.

To view details about interactions for contacts

1. From the Site Map, navigate to the Contacts screen, the Contacts List view, the Response Management (RTD) view, and then the Interactions subtab.

2. Query for the contact whose interactions you want to view.

   A record is created for each request made to RTD. Each record contains details that include when the request was made, recommendations, and the request attributes. The following table lists the fields that are displayed.

   Field	Description
   RTD Name	Name of the Inline Service on the Oracle Real-Time Decisions Server
   Request Date	When the recommendation was sent to the Oracle Real-Time Decisions Server

3. Scroll to the Recommendations History applet. The Recommendations History applet describes recommendations and details returned by RTD for a specific interaction. The following table lists the fields that are displayed.

   Field	Description
   Recommendation Id	Unique identifier of the recommendation
   Recommendation Name	The name of the recommendation
   Recommendation Type	The recommendation type, such as Marketing Offers, Loyalty Promotions, and Products
   Response	Response chosen for the specific recommendation

4. Scroll to the Request Attributes applet. The RTD Request Attributes applet describes the attributes that are passed to RTD when an RTD Advisor call is made. The following table lists the fields that are displayed.

   Field	Description
   Attribute Type	Possible values include Session and Transaction.
   Attribute Name	The name of the attribute. This parameter is passed to the Oracle Real-Time Decisions Server with the request.
   Attribute Value	The value of the attribute. This attribute parameter value is passed to the Oracle Real-Time Decisions with the request.