Siebel CRM 25.6 Update Documentation

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Guides listed by category for Siebel CRM 25.6 Update. Click a category to see a list of guides (without "Siebel") in that category, and then click the title to view the guide.

Installation and database upgrade | System administration | Application integration | Application development | Application administration | User guides | Release documentation

Installation and database upgrade

How to install Siebel CRM for initial use or how to upgrade to new product releases

Application Deployment Manager Guide
Database Upgrade Guide
Database Upgrade Guide for DB2 for z/OS
Deployment Planning Guide
Global Deployment Guide
Implementing Siebel Business Applications on DB2 for z/OS
Installation Guide
Marketing Installation and Administration Guide

System administration

How to plan, set up, and maintain server software for Siebel CRM and how to install and upgrade the Siebel database

Anywhere Administration Guide
Assignment Manager Administration Guide
CTI Administration Guide
Data Model Reference
Data Quality Administration Guide
Data Quality Guide for Oracle Customer Hub
Performance Tuning Guide
Remote and Replication Manager Administration Guide
Reports Guide
Security Guide
Server Sync Guide
System Administration Guide
System Monitoring and Diagnostics Guide

Application integration

How to integrate Siebel CRM internally and with third-party products

Application Services Interface Reference
Business Processes and Rules: Siebel Enterprise Application Integration
Desktop Integration Siebel Agent Guide
Enterprise Integration Manager Administration Guide
Financial Services Connector for ACORD P&C and Surety Guide
Financial Services Connector for IAA-XML Guide
Financial Services Connector for IFX XML Guide
Financial Services Enterprise Application Integration Guide
In-Memory Next Best Action Administration Guide
Integration Platform Technologies: Siebel Enterprise Application Integration
Overview: Siebel Enterprise Application Integration
Siebel CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide
Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide
Smart Answer Connector Guide
Transports and Interfaces: Siebel Enterprise Application Integration
XML Reference: Siebel Enterprise Application Integration

Application development

How to configure Siebel CRM

Business Process Framework: Task UI Guide
Business Process Framework: Workflow Guide
Configuring Siebel Business Applications
Configuring Siebel Open UI
CRM Web Services Reference
CRM Web Services Reference, Related Web Services Files (zip file, 59 KB)
Deploying Siebel Open UI
Deploying Siebel CRM Containers
Deploying Siebel CRM Containers on Kubernetes using Siebel Cloud Manager
Developer's Reference
Developing and Deploying Siebel CRM
eScript Language Reference
Global Deployment Guide
Object Interfaces Reference
Object Types Reference
Order Management Infrastructure Guide
REST API Guide
REST API: Product Administration REST API OAS Specifications (zip file, 355 KB)
REST API: Sample Product Administration Postman Collection (zip file, 17 KB)
Siebel Approval Manager Guide
Testing Guide
Tools Online Help
Using Siebel Tools
VB Language Reference

Application administration

How to plan, set up, and maintain Siebel CRM and application data

Applications Administration Guide
Automotive Guide
Chat Guide
Clinical Trial Management System Guide
Communications Guide
Consumer Goods Guide
Correspondence, Proposals, and Presentations Guide
Dealer Administration Guide
Demo Users Reference
Email Administration Guide
Energy Guide
eSales Administration Guide
Events Management Guide
Field Service Guide
Finance Guide
Forecasting Guide
Healthcare Guide
HelpDesk Guide (PDF)
High Tech and Industrial Manufacturing Guide
Hospitality Guide
In-Memory Next Best Action Administration Guide
Insurance Guide
Life Sciences Guide
Loyalty Administration Guide
Mobile Guide: Connected
Mobile Guide: Disconnected
Oracle Customer Hub (UCM) Master Data Management Reference
Order Management Guide
Order Management Guide Addendum for Communications (PDF)
Order Management Guide Addendum for Financial Services
Order Management Guide Addendum for Fleet Management
Partner Relationship Management Administration Guide
Personalization Administration Guide
Pricing Administration Guide
Product Administration Guide
Public Sector Guide
Search Administration Guide
Self Service Administration Guide
Smart Answer Guide
SmartScript Administration Guide
Territory Management Guide

User guides

How to use Siebel CRM

Fundamentals Guide
Marketing User Guide
Mobile Guide: Connected
Mobile Guide: Disconnected

Release documentation

Update Guide and Release Notes
System Requirements and Platform Certifications
Licensing Information User Manual (PDF)