About Actions

There are several circumstances where a business service method can be invoked to act on an Inbox item. A different action type is used for each. The following table summarizes these actions.

Action	Invokes the Specified Business Service Method When...
Action Field Dropdown	The user takes action (edits the Action field on the Inbox item).
Name Drilldown	The user drills down on the Name field of the item. You can also use the Views view to configure this hyperlink. For more information about how to use the Views view to configure this hyperlink, see Setting Up Inbox Links to Views and SmartScripts.
Local Validation	The user, in a remote database, drills down on the Name field of the item. For more information, see Configuring the Inbox for Use with Remote Databases.
Initialize	Do not use this action unless you are upgrading. This action is provided for backward compatibility. For more information, see Siebel Database Upgrade Guide. This action invokes the Initialize method of the Universal Business Service. It creates an Inbox item and starts the defined method.
Transfer	The user transfers the Inbox item to another user.
Transfer Validation	The user transfers the Inbox item to another user, and the Transferable field for the Inbox Type is selected. In the preconfigured Siebel application, the Transfer action and Transfer Validation action are implemented only for task inbox items (the Task business object). These actions invoke the Transfer method of the Task Administration business service. If you want to implement these actions for another inbox item, then you must create for the appropriate business object a custom method in a business service or a custom Workflow Process to perform the action, and then set up the action to invoke this custom method or workflow.