Configure and activate Runtime Event for Closing Summary
Runtime Events with details of Event, Action Set and corresponding Action for Closing Summary is shown below:
| Name | Active | Description |
|---|---|---|
| OCI Generative AI Service Closing Summary | True | Trigger when Activity Type is changed to Closing Summary |
Actions to be populated as below which is used by Closing Summarization use cases while
using the COHERE command-r (cohere.command-r-XXXX) LLM.
| Name | Action Type | Seq | Active | BS Name | BS Method | BS Context |
|---|---|---|---|---|---|---|
| ClosingSummary | BusService | 1 | True | SiebelOCIAIService | InvokeOCIAI | GenAI:SummarizeChatText |
Actions to be populated as below which is used by Closing Summarization use cases while
using the COHERE command (cohere.command-r-XXXX) LLM.
| Name | Action Type | Seq | Active | BS Name | BS Method | BS Context |
|---|---|---|---|---|---|---|
| ClosingSummary | BusService | 1 | True | SiebelOCIAIService | InvokeOCIAI | GenAI:SummarizeText |
Events:
| Seq | Object Type | Object Name | Event | Subevent | Conditional Expression | Action Set |
|---|---|---|---|---|---|---|
| 1 | BusComp | Action | SetFieldValue | Type |
SystemPreference("EnableOCIAIGenAI") = "Y" AND [Type] = LookupValue ('TODO_TYPE' , 'CLOSING SUMMARY') AND GetProfileAttr('Me.ActiveViewName')='Service Request Detail View' |
OCI Generative AI Service Closing Summary |