Configure the Oracle Cloud Infrastructure (OCI) Speech AI Service

Whisper will be the default model used by Siebel for Speech-to-text transcription. To change the model to Oracle, the 'modelType' parameter in the Business Component User Property can be added with value as 'ORACLE'.

Modify the relevant user properties in the 'Service Request Attachment' Business Component as required – such as the Input and Output Bucket and Prefix locations to upload the input (audio) and output (text) file.

The following table lists the user properties to modify.

BC User Property Name	BC User Property Value
CreateTranscriptionServices_Param_1	inputFileName:FIELD=ActivityFileName
CreateTranscriptionServices_Param_2	inputFileExt:FIELD=ActivityFileExt
CreateTranscriptionServices_Param_3	namespace:<CHANGE_ME>
CreateTranscriptionServices_Param_4	compartmentId:<CHANGE_ME>
CreateTranscriptionServices_Param_5	inputBucket:<CHANGE_ME>
CreateTranscriptionServices_Param_6	outputBucket:<CHANGE_ME>
CreateTranscriptionServices_Param_7	inputPrefix:<CHANGE_ME>
CreateTranscriptionServices_Param_8	outputPrefix:<CHANGE_ME>
CreateTranscriptionServices_Param_9	inputFilePath:<CHANGE_ME>
CreateTranscriptionServices_Param_10	outputFilePath:<CHANGE_ME>
CreateTranscriptionServices_Param_11	jobDisplayName:<CHANGE_ME>
CreateTranscriptionServices_Param_12	jobDescription:<CHANGE_ME>
CreateTranscriptionServices_Param_13	jobMaxRetries:<CHANGE_ME>
CreateTranscriptionServices_Param_14	targetLanguageCode:<CHANGE_ME> //not seeded by default

Other properties that need to be specified (such as namespace, compartmentId, and job description) when configuring the OCI Speech AI service are listed in the following table.

User Property	Value
NameSpace	OCI Namespace of the User/Administrator.
CompartmentId	Root Compartment of the OCI bucket.
InputBucket	The Bucket in OCI to where the Audio File will be uploaded.
InputPrefix	Folder (or Folder hierarchy) inside the InputBucket in OCI under which the Audio File is stored.
OutputBucket	The Bucket in OCI where the Transcribed Text File will be stored.
OutputPrefix	Folder (or Folder hierarchy) inside the OutputBucket in OCI under which the Text File will be stored.
JobDisplayName	Name of the Transcription Job as desired by the User/Administrator. If no value is supplied, OCI will have a default Job name
JobDescription	Description of the Transcription Job. If no value is supplied, then the field remains as empty in OCI.
JobMaxRetries	The default value is 4. For larger speech files, change the value to a higher number as required.
InputFileName:FIELD	The Business Component Field which is mapped to the Input File Name that needs to be transcribed.
InputFileExt:FIELD	The Business Component Field which is mapped to the File Extension format of the Input File.
InputFilePath	Input path for the file which needs to be transcribed from OCI Bucket<optional user property which is considered only in case of New URL>.
OutputFilePath	Output Path of the transcribed file <optional user property which is considered only in case of New URL>.

To configure the OCI Speech AI service