Creating Inbox Types for Use with the Sample Workflows

If you want to try out the sample workflows in the Sample Database, then you must create the SRManager and SROwner Inbox types.

To create two Inbox types for use with the sample workflows

1. Create two Inbox types that use the field values in the following table.

   Field Name	Value for First Inbox Type	Value for Second Inbox Type
   Name	SROwner	SRManager
   Business Object Name	Service Request	Service Request
   Category	APPROVALS	APPROVALS
   Default Queue Duration (Days)	0	0
   Item Expiration Duration (Days)	0	0
   Action Type	SR_STATUS	None

   For more information, see Creating Inbox Types.

2. Set up a link to the Service Request Detail View for the SROwner and the SRManager Inbox types.

   For more information, see Setting Up Inbox Links to Views and SmartScripts.

3. Create an Inbox Actions record for the SROwner Inbox type that uses the field values in the following table.

   Field Name	Value
   Action	Action Field Dropdown
   Business Service	Workflow Process Manager
   Business Service Method	RunProcess
   Business Service Method Arguments	"ProcessName", "Inbox - Service Action"

   For more information, see Setting Up Inbox Actions.