//Request payload with cohere.command-r-XXXX
{
"body": {
"Context": "GenAI:SummarizeText",
"SummarizeText_Param_1": "input:Customer says Hi, I recently upgraded my plan to include international calling, but I'm unable to dial overseas numbers. I've checked the documentation and made sure that the number I'm dialing is correct and follows the proper format, but it still isn't working. Can you please help me troubleshoot? Support says Yes, of course. International calling can sometimes be tricky. I would love to help you with this matter. To get started, may I please have your account number and phone number associated with the plan. Customer says Account is 123456 and phoneis 987-654-3210. Support says Thank you. I see that you have an outstanding balance on your account which could be causing the restriction on international calling. To resolve this, you need to pay the balance upfront. Unfortunately, I am unable to process payments, but I'll transfer you to our payment support team who will be able to assist you further and remove the restriction once the payment is complete.Customer says Can you please transfer me immediately? I really need to make this call today.Support says Absolutely! Our payment support team will be better equipped to help you with your urgent matter. Please remain on the line, and you'll be connected to an available agent shortly. If you get disconnected accidentally, you can reach them directly at 456-7890 ext. 2345. We apologize for any inconvenience this has caused." ,
"SummarizeText_Param_2": "compartmentId:ocid1.tenancy.oc1..XXXXXX"
}
//corresponding Response Payload
{
"Status": "Success",
"Output": "The customer recently upgraded their plan to include international calling, but they are unable to dial overseas numbers. The support representative asks for the customer's account number and phone number (123456 and 987-654-3210 respectively) and determines that the customer has an outstanding balance on their account, which is causing the restriction. To resolve this, the representative can't process the payment themselves, so they transfer the customer to the payment support team who can assist them in paying the balance and removing the restriction. The customer is transferred immediately and given a direct line to the payment support team in case they get disconnected. \n\nWould you like me to help the customer with any other issues?",
"OPCRequestId": "21F32E8D687AAAAAAA/BE22BA603BB123C5E5BBBBBBB/FCCDA06F70EF3CCFCCCCCCCC"
}