Managing Trouble Code and Fault Code Data

Trouble codes are used to identify the type of trouble a customer might face with a vehicle. For example, the customer might describe a symptom of the trouble as an overheating engine. This fault can be identified as a trouble code so that the information can be stored about the claims.

Similarly, a fault code is used identify the cause of the problem that the customer is facing. For example, the engine overheating might be caused by a coolant leaking from the radiator. This diagnosis of the problem is identified as a fault code and stored on a claim for quality analysis.

Administrators can set up a hierarchical structure for trouble codes and fault codes. Many-to-many relationship can exist between trouble codes and fault codes. Moreover, many-to-many relationships can exist between fault codes and repair operation codes. Trouble codes and fault codes can be set up using a bulk upload or manually, using Siebel Automotive. For more information about repair operation codes, see Managing Repair Operation Codes

Use Siebel EIM to perform a bulk upload of trouble-code data and fault-code data to the Siebel database. For information about using Siebel EIM, see Siebel Enterprise Integration Manager Administration Guide.