1. Communications Guide
  2. Adding a Service Request Associated with an Asset in Siebel Communications (End User)

Adding a Service Request Associated with an Asset in Siebel Communications (End User)

End users can add service requests associated with an asset.

To add a service request associated with an asset

  1. Navigate to the Assets screen, then the List view.

  2. From the Show drop-down list, select All Assets.

  3. Drill down on the asset number of the asset.

  4. Click the Service Requests view tab.

  5. In the Service Requests list, add a record, and complete the necessary fields.

    Some fields are described in the following table.

    Field Comments

    SR #

    Displays a service request number that is automatically generated.

    Last Name

    Select the name of the account contact.

    Owner

    Select the user ID of the owners of the service request. You can select multiple owners.