Adding an Activity to a Trouble Ticket

Resolving a trouble ticket might require several procedures, performed by multiple people or groups. End users can create an activity for each step and assign the activity to themselves, another qualified person, or a group.

To add an activity to a trouble ticket

1. Navigate to the Trouble Tickets screen, then the Trouble Ticket List view.

2. Drill down on the ticket ID of the trouble ticket.

3. Click the Activities view tab.

4. In the Activities list, add a record, and complete the necessary fields.