1. Communications Guide
  2. Closing a Trouble Ticket

Closing a Trouble Ticket

When a trouble ticket is resolved, end users can change its status to Closed in any Trouble Ticket list or form. Changes cannot be made to trouble tickets that are closed. To continue working on a closed trouble ticket, first change its status to Open or Pending.

To close a trouble ticket

  1. Navigate to the Trouble Tickets screen, then the Trouble Ticket List view.

  2. Drill down on the ticket ID of the trouble ticket.

  3. Click the More Info view tab.

  4. In the More Info form, select a value of Closed in the Status field.

Note: When you save or click outside the record, the Sub-Status field changes to Resolved and the Date Closed field reflects the current time and date.