1. Communications Guide
  2. Creating a Trouble Ticket Record in Siebel Communications (End User)

Creating a Trouble Ticket Record in Siebel Communications (End User)

End users can create a trouble ticket record.

To create a trouble ticket

  1. Navigate to the Trouble Tickets screen, then the Trouble Ticket List view.

  2. Add a record, and complete the necessary fields in the record and the More Info form. To access more fields, click the show more button in the form.

    Some fields are described in the following table.

    Field Comments

    Ref #

    Type the reference number An external application can identify the trouble ticket by using this number.

    Last Name

    Select the last name of the person reporting the problem.

    Owner

    Select the user ID of the person or group responsible for resolving the trouble ticket (for example, an end user, another service representative, or a service group).