Creation of Service Requests and Trouble Tickets

Service requests and trouble tickets can be created within Siebel Communications or moved into Siebel Communications by the following methods:

• Customers using Oracle’s Siebel Self Service.

• Customers and partners using an Automated Call Distributor (ACD).

• Call center agents responding to phone calls or email from customers.

• NOC agents responding to network problems.

• Automated network communications management applications that are integrated with Siebel Communications.