Contacts in Siebel Communications

This chapter discusses contact management and includes procedures for contact management. It includes the following topics:

• About Contacts in Siebel Communications

• Scenario for Using Contacts in Siebel Communications

• Creating a Contact in Siebel Communications (End User)

• Modifying a Contact Profile in Siebel Communications (End User)

• Creating a Contact-Related Activity in Siebel Communications (End User)

• Associating a Contact with a Trouble Ticket in Siebel Communications (End User)

• Additional End-User Tasks for Contact Management in Siebel Communications