Recording a Customer’s Decision About Adjustment Outcome Terms

After consulting with the customer, end users can record the customer’s decision to accept or reject the outcome terms.

This task is a step in Process of Creating Adjustments in Siebel Communications (End User).

To record the customer’s decision about the adjustment outcome terms

1. Navigate to the Invoices screen.

2. From the Show drop-down list, select All External Invoices.

3. In the Invoices list, drill down on the invoice number of the invoice.

   The Invoices form appears with the view tabs.

4. Click the Adjustment Request view tab.

5. In the Adjustment Requests list, select the request record.

6. In the Customer Decision field, select information to indicate the customer’s decision to accept or reject the outcome terms.

   Note: If your company does not require a customer decision regarding a bill adjustment outcome, then the customer decision fields might be unavailable.