Contents

• Title and Copyright Information
• Preface

1 What’s New in This Release

• What’s New in XML Reference: Siebel Enterprise Application Integration Guide, Siebel CRM 22.3 Update

2 Overview of Support for XML in Siebel CRM

• Overview of Support for XML in Siebel CRM
• About XML
• Siebel CRM Integration and XML
  • XML Integration Objects
  • Bidirectional Data Flow
• Metadata Support for XML
• Special Characters in XML Documents
  • Special (Escape) Characters
  • Declaring the Character Set in Use

3 XML Representation of Property Sets

• XML Representation of Property Sets
• Mapping Between Property Sets and XML
• Element and Attribute Naming
• Property Set Examples and Their XML Representation
• Properly Formatted Property Sets

4 XML Representation of Siebel Integration Object Instances

• XML Representation of Siebel Integration Object Instances
• About Representing Siebel Integration Object Instances as XML Documents
• Integration Objects
• Elements and Attributes
• How XML Names Are Derived from Integration Objects
• Elements Within a Siebel Integration Object Document
  • SiebelMessage Element
    • Attributes
    • Child Elements
  • Object List Element
    • Attributes
    • Child Elements
  • Integration Component Elements
    • Attributes
    • Child Elements
  • Component Container Elements
    • Attributes
    • Child Elements
  • Integration Field Elements
    • Child Elements
• Example XML Document
• XML Schema Definitions (XSDs)
• Document Type Definitions (DTDs)

5 XML Integration Objects and the XSD Wizard

• XML Integration Objects and the XSD Wizard
• Creating XML Integration Objects with the XSD Wizard
  • Selecting the Source Object in the XSD Wizard
• Supported XSD Elements and Attributes
• Structure of XSD XML Integration Objects
  • XSD-Specific Integration Object Properties
  • XSD-Specific Integration Object User Properties
  • XSD-Specific Integration Component Properties
  • XSD-Specific Integration Component User Properties
  • XSD-Specific Integration Component Field Properties
  • XSD-Specific Integration Component Field User Properties

6 XML Integration Objects and the DTD Wizard

• XML Integration Objects and the DTD Wizard
• Creating XML Integration Objects with the DTD Wizard
  • Selecting the Source Object in the DTD Wizard
• How the DTD Wizard Creates XML Integration Objects
  • Elements
  • Attributes
  • Element’s #PCDATA
  • Names
  • Hierarchy
  • Connectors
  • Cardinality

7 Siebel XML Converters

• Siebel XML Converters
• About Siebel XML Converters
• EAI XML Converter
  • EAI XML Converter Parameters
  • EAI XML Converter Business Service Methods
  • Integration Object Hierarchy to XML Document Method Arguments
  • XML Document to Integration Object Hierarchy Method Arguments
• XML Hierarchy Converter
  • XML Hierarchy Representation in Siebel CRM
  • XML Hierarchy Converter Business Service Methods
  • XML Document to XML Hierarchy Method Arguments
  • XML Hierarchy to XML Document Method Arguments
• EAI Integration Object to XML Hierarchy Converter
  • EAI Integration Object to XML Hierarchy Converter Business Service Methods
  • Integration Object Hierarchy to XML Hierarchy Method Arguments
  • XML Hierarchy to Integration Object Hierarchy Method Arguments
• XML Converter
  • XML Converter Business Service Methods
  • Property Set To XML Method Arguments
  • XML To Property Set Method Arguments
• Siebel XML Converter Business Service Comparison
• EAI XML Write to File Business Service
  • Write Siebel Message Method Arguments
  • Write Property Set Method Arguments
  • Write XML Hierarchy Method Arguments
• EAI XML Read from File Business Service
  • Read Siebel Message Method Arguments
  • Read Property Set Method Arguments
  • Read XML Hierarchy Method Arguments

8 Scenarios for Siebel EAI XML Integration

• Scenarios for Siebel EAI XML Integration
• Scenario 1: Process of Inbound Integration Using Siebel XML
  • Creating the XML Schema
  • Creating the Workflow
  • Running the Integration
• Scenario 2: Process of Outbound Integration Using External XML and an XSD or DTD
  • Creating the Integration Object
  • Mapping the Data
  • Running the Integration

9 Using XML Files

• Using XML Files
• Using an XML Document as Input
• Inserting File Attachments Using XML
• Removing Empty XML Tags
  • Adding the RemoveEmptyTags Parameter to a Property Set in an Input XML File
  • Adding the RemoveEmptyTags Parameter as a Process Property in a Workflow

10 Sample XML for Siebel EAI Effective Dating Operations

• Sample XML for Siebel EAI Effective Dating Operations
• About Siebel EAI Effective Dating Operations
• Sample XML for Field-Related Siebel EAI Effective Dating Operations
  • Insert Field-Related Operations
  • QueryById Field-Related Operations
  • QueryBy Example Field-Related Operations
  • Delete Field-Related Operations
  • Synchronize Field-Related Operations
  • Upsert Field-Related Operations
• Sample XML for Link-Related Siebel EAI Effective Dating Operations
  • Insert Link-Related Operations
  • QueryByExample Link-Related Operations
  • QueryById Link-Related Operations
  • Update Link-Related Operations
  • Upsert Link-Related Operations
  • Synchronize Link-Related Operations