Profile Types
The following describes the account profiles available within Siebel Energy.
| Profile | Comments |
|---|---|
Address Profile and MSAG Profile |
Allows for validation of an address against a master street address guide (MSAG) data source or other external database. You can also use the MSAG Profile as an example for creating other profiles relevant to your company. |
Billing Profile |
Captures the bill run characteristics needed to invoice the customer for products and services. It is generally associated with a billing account. An account has one billing profile that can be used in multiple billing applications to produce a bill for the account. |
Customer Profile |
Contains information about an account when the customer is an organization rather than a residential account. Much of the profile information can be added automatically if your company imports this data intoSiebel Energy from its billing software or customer information application. |
Energy Exemption Profile |
Provides information about the special status of a customer, such as if the customer has life support, is a senior citizen, or has a credit problem. |
Energy Statement Profile |
Records billing statement preferences, including number of copies, media, and contact requesting the statement, as well as energy supplier and aggregator information. |
Financial Profile |
Contains information used to perform a credit check on the customer. |
Fraud Profile |
Contains information about the fraud status of an account. It allows end users to set fraud thresholds that, when exceeded, trigger a fraud alert. |
Loyalty Profile |
Contains information needed to predict customer churn, estimate debt risk, and identify upsell and cross-sell opportunities. When integrated with a third-party predictive modeling package, it displays scores generated by that software. |
Site Profile |
Contains detailed information about an account’s location. |