1. Field Service Guide
  2. Mapping Time Zones

Mapping Time Zones

Business administrators use the following procedure to the map the time zones to use as part of the integration.

To map time zones

  1. Navigate to the Administration - Data screen, then the Time Zone Administration view.

  2. For the service region time zones that are required for the integration, note the Row Id and Standard Abbreviation details.

  3. Log in to the Resource Manager client for Oracle Real-Time Scheduler 1.0.

  4. Navigate to Options, Setup, and then Time Zones.

  5. Create a new time zone.

    For each time zone that you create, enter the label as SiebelRowID~StandardAbbrev (the Siebel row ID concatenated with the standard abbreviation, with the tilde (~) symbol between them). Select the time zone for the corresponding time zone in the Siebel application.

    Note: The Oracle Real-Time Scheduler 1.0 Web service server caches time zones, so you must restart the server each time you add a time zone.

  6. Open the Web service console window, and press CTRL+C to shut down the server.

  7. Navigate to Start, Programs, ORS, and then Resource Manager Web Service to restart the server.