Mobile Inventory Transactions

Siebel Field Service can record part movements in the field (mobile inventory) without synchronizing with the Field Service server so that field service engineers can record asset transfers without having the asset number or serial number on their laptop computers.

Normally, recording transfers of assets without having asset numbers or serial numbers causes a transaction to fail. However, in Siebel Field Service, the part movement is recorded but not applied to the inventory database.

If the mobile computer is disconnected, then the local database is updated. When you synchronize the mobile computer with the Siebel Server, the information about the part movement is transferred to the server. If the server identifies the asset in the database on the remote computer, then the server records the change in inventory location in the Siebel database and then creates a transaction.

If a part movement (including part movements for add-in assets) is not validated on the remote computer, then an uncommitted part movement appears in the Parts Movement Administration view of the Administration - Service screen. An administrator must review uncommitted part movements and reconcile add-in serial numbers with existing asset numbers. The administrator then clicks a commit button to create transactions. For more information, see Committing Transactions from Mobile Computers. For more information about the types of transactions that are created for specific combinations of source and destination locations, see About Inventory Transactions.

The next time you synchronize the remote computer, its local database is updated to match the server database.