Process of Administering the Dispatch Board

The following list shows the tasks that administrators typically perform to administer the Dispatch Board. Your company might follow a different process according to its business requirements.

To administer the Dispatch Board, administrators perform the following tasks:

• Set up rules for Assignment Manager. For more information about assignment rules, see Siebel Assignment Manager Administration Guide.

• Associate service regions and schedules with employees. For more information, see Defining Schedules and Availability for Employees.

• Define employee exception hours. For more information, see Setting Exception Hours.

• Assign responsibilities to employees. For more information, see Siebel Applications Administration Guide.

• Change the system preference for the Dispatch Board. For more information, see Changing the System Preference for the Dispatch Board.

• Configure assignment scores for the Gantt chart of the Dispatch Board. For more information, see Configuring Assignment Scores for the Dispatch Board Gantt Chart.

• Add users with dispatcher responsibility. For more information, see Setting Up Dispatcher Users.