Activating Access Workflows for Distribution Exceptions

To generate access exceptions, you must activate two workflows, as shown in the following table.

Workflow	Description
Literature Access Workflow	Use the Literature Access Workflow when distributing literature. If the access level of the literature is higher than that of the contact, the application generates an access exception record.
List Access Workflow	Use the List Access Workflow to generate access exceptions while adding contacts to a list. If the access level of the list is higher than the level of the contact, the application generates an access exception record.

For more information about activating workflows in Siebel, see Siebel Business Process Framework: Workflow Guide on Oracle Technology Network (http://www.oracle.com/technetwork/indexes/documentation/index.html).