1. Hospitality Guide
  2. Process of Managing Hospitality Contacts

Process of Managing Hospitality Contacts

This topic outlines the tasks typically performed by hospitality sales representatives to manage contacts when creating an opportunity for an event. Your company might follow a different process according to its business requirements.

The following image illustrates the tasks for managing hospitality contacts.

Business Process for Profiling Hospitality Contacts: This image is described in the surrounding text.

As shown in this image, sales representatives typically perform the following tasks to manage hospitality accounts:

  1. Create the Contact - see Siebel Applications Administration Guide.

  2. Profile the Contact - see Siebel Applications Administration Guide.

  3. Managing a Travel Profile for a Contact

  4. Creating Event Templates for a Contact

  5. Build Contact Loyalty - see Siebel Loyalty Administration Guide.

  6. Performing Basic Contact Management.

    Basic Contact Management includes managing notes, attachments, and activities associated with the contact. For more information, see Siebel Applications Administration Guide.