Creating Criteria for Loyalty Promotion Rules

The criteria of a rule are conditional statements that Siebel Loyalty evaluates as true or false.

If you add multiple criteria, then all criteria must be true for the rule to qualify.

There are the following types of criteria:

• Compare to Values. Compares an attribute to one or more values.

• Compare to Object. Compares the value of one attribute with another attribute.

• Evaluate Roundtrip. Checks whether a flight transaction is a part of a roundtrip.

When you select one of these in the Type field of the Criteria record, the appropriate Criteria Detail for that type appears.

Note: A rule does not have to have criteria. If it does not have any criteria, then it applies to all transactions that meet its other conditions, such as occurring between the start date and the end date. You can use a rule without criteria for a promotion such as: “All purchases made during January earn 1,000 bonus points." If you also select Include Products, then you can use a rule without criteria for a promotion such as: “All flights from SFO to BOS during January earn 1,000 bonus points."

This task is a step in Process of Creating Loyalty Promotions.