Managing Loyalty Members’ Vouchers

A voucher entitles a member to a specific product or service. For example, a voucher might entitle a member to an upgrade on an airline flight or on an automobile rental.

Members are given vouchers in the following ways:

• Vouchers are automatically assigned as tier rewards. For more information, see Defining Vouchers as Tier Rewards.

• Vouchers are automatically assigned by promotions using the Assign Voucher action. For more information, see Creating Actions for Loyalty Promotion Rules.

• Vouchers are manually assigned by a member services representative, as described in this topic.

Member service representatives can give vouchers to members and must record the dates when vouchers are redeemed.

Before the member service representative can give the voucher, a loyalty administrator must create it. For more information, see Creating Vouchers for Loyalty Members.