Mapping Loyalty External Partner Tiers to Loyalty Program Tiers

If your company and the partner have agreed to give preferential treatment to members of each other's reward programs based upon tier status, then you must map the partner’s tiers to your tiers.

For example, your highest tier can be named Platinum member, and the partner’s highest tiers can be named special preferred member. You must specify that these tiers are equivalent.

Note: Before you map the external partner tiers to loyalty program tiers, the Loyalty Program and its related tiers must have been defined.

This task is a step in Process of Setting Up Partner Access to Siebel Loyalty.

To map the external partner’s tiers to loyalty program tiers

1. Navigate to the Partners screen.

2. In the link bar, click Partner List.

3. Select the record for the partner company whose tiers you want to enter and click its Partner name hyperlink.

4. Click the Tier Relationships view tab.

5. Add a new record to the Tier Relationships list for each of the partner’s tiers, and enter information about the tier. Some fields are described in the following table.

   Field	Description
   Partner Tier	Enter the name of the partner tier.
   Program	Select the name of your loyalty program whose tiers you are mapping to this partner tier.
   Program Tier	Select the name of the tier in your loyalty program that is equivalent to this partner tier.