Viewing Information About Members’ Vouchers

Member service representatives can view information about a member’s vouchers, such as information about when vouchers are valid and what discount a voucher gives. This is useful if members call to ask for information about their vouchers.

To view information about a member’s vouchers

1. Navigate to the Loyalty Members screen.

2. In the Members list, select the member you want and click its Member Number (#) hyperlink.

3. Click the Vouchers view tab.

   This view lists the members’ vouchers. Some fields are described in the following table.

   Field	Description
   Transaction Id	Displays the transaction id of the transaction that caused this voucher to be assigned to the member.
   Discount Type	Displays either Absolute Value or Percentage.
   Voucher Discount Value	Displays a number specifying the quantity of the discount. For example: If the Discount Type is Percentage and Voucher Discount Value is 10, then the voucher gives a discount of 10%. If the Discount Type is Absolute Value and the Voucher Discount Value is 20, then the voucher gives a discount of $20 (or 20 of whatever currency is used).
   Transaction Item	For a Package Redemption, displays the Transaction Item that caused the voucher to be generated.
   Status	Displays the status of the voucher, for example, whether it is available, already used, or expired.
   Quantity	Displays the quantity of this voucher that the member has.
   Start Date	Displays the date when the voucher can first be used.
   Expiration Date	Displays the date after which the voucher cannot be used.
   Voucher Basis	Displays the reason why the member received the voucher. Options are: Tier Reward. The member received the voucher automatically, as a reward for changing tiers. For more information, see Defining Vouchers as Tier Rewards. Redemption. The member received the voucher as a result of redeeming points or points and pay.
   Amount	Displays the amount of the voucher, as it was defined in the Action view of the promotion used to assign the voucher.
   Used Date	If the voucher has already been used, then this field displays the date when it was used.
   Currency Exchange Date	Displays the currency exchange date of the voucher, as it was defined in the Action view of the promotion used to assign the voucher.